Refund policy

Rocky View Living Hot Tub Return & Refund Policy

Deposits & Special Orders

Deposits are fully refundable until your hot tub is special ordered. Once your tub has been special ordered, the deposit becomes non-refundable.

Returns & Refunds

We have a 30-day return policy, which means you have 30 days after receiving your hot tub to request a return.

To be eligible for a full refund on your deposit, the request must be made before the tub is special ordered or delivered.

Once the hot tub is delivered and set up, no returns are accepted, but you will have full access to all warranties.

To start a return, contact us at hello@rockyviewliving.com.

For any return-related inquiries, reach out to us at hello@rockyviewliving.com.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including:

  • Custom orders or special order hot tubs.

  • Hot tubs that have been delivered, installed, or used.

  • Sale items or gift cards.

If you have questions about a specific return request, contact us at hello@rockyviewliving.com.

Exchanges

We do not offer direct exchanges for hot tubs. If you wish to exchange your hot tub model for a new model, please contact us immediately to discuss available options.

Refund Process

Once we received your refund request, if approved, you’ll be automatically refunded to your original payment method within 10 business days.

Please note:

  • Your bank or credit card company may take additional time to process and post the refund.

  • If more than 15 business days have passed since your refund was approved and you have not received it, contact us at hello@rockyviewliving.com.

For any further questions, feel free to reach out to us. We’re happy to help!